Shipping & Returns
ALL SALES FINAL! Due to the current COVID-19 pandemic, we are temporarily suspending product returns on all items purchased from our store. This includes all PPE, hand sanitizers and industrial cleaners. All custom orders are also not available to be returned or refunded.
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to a residence due to weight and dimensions. Orders that exceed 75lbs must ship LTL and the receiver must have a receiving dock or the ability to unload with a fork truck. We will contact you prior to your shipment to confirm your ability to unload via LTL.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. These are only estimates and freight dates very depending on state, weather conditions, holidays and other unforeseen issues. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We may have to alternate your shipping charges depending on unforeseen circumstances. Please be aware we will never alternate a shipping price without your consent.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If any merchandise is damaged upon delivery or you do not receive your item(s), Hempel Safety must be contacted within 30 days of the shipping date.